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Facilitating Privacy Attitudes & Behaviors with Affective Visual Design
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).ORCID iD: 0000-0001-7384-4552
Tel Aviv University, ISR.
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).ORCID iD: 0000-0002-9980-3473
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).ORCID iD: 0000-0001-8102-8168
2020 (English)In: ICT Systems Security and Privacy Protection. SEC 2020. IFIP Advances in Information and Communication Technology, Springer, 2020, p. 109-123Conference paper, Published paper (Refereed)
Abstract [en]

We all too often must consent to information collection at an early stage of digital interactions, during application sign-up. Paying low attention to privacy policies, we are rarely aware of processing practices. Drawing on multidisciplinary research, we postulate that privacy policies presenting information in a way that triggers affective responses, together with individual characteristics, may influence privacy attitudes. Through an online quasi-experiment (N=88), we investigate how affect, illustration type, personality, and privacy concerns may influence end-users' willingness to disclose information and privacy awareness. Our results partially confirm these assumptions. We found that the affect may have an impact on privacy awareness, and stable psychological factors may influence disclosures. We discuss the applicability of our findings in interface design and in future research.

Place, publisher, year, edition, pages
Springer, 2020. p. 109-123
National Category
Human Computer Interaction
Research subject
Computer Science; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-80098DOI: 10.1007/978-3-030-58201-2_8Scopus ID: 2-s2.0-85091841396ISBN: 978-3-030-58200-5 (print)OAI: oai:DiVA.org:kau-80098DiVA, id: diva2:1464680
Conference
35th International Conference on ICT Systems Security and Privacy Protection - IFIP SEC 2020, 21-23 September 2020
Funder
EU, Horizon 2020, 675730Available from: 2020-09-07 Created: 2020-09-07 Last updated: 2023-06-22Bibliographically approved
In thesis
1. Homo Varius: Investigating Intrinsic and Extrinsic Determinants to Explain Online Privacy Decisions
Open this publication in new window or tab >>Homo Varius: Investigating Intrinsic and Extrinsic Determinants to Explain Online Privacy Decisions
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

When people interact with others, they control how much personal information they reveal, and, hence, make decisions about their privacy. Similarly, in online settings, they decide how much personal information they expose. However, online, their decisions might have greater consequences because of the persistent nature of disclosed information and technological complexities. Hence, technologies should provide people with comprehensive knowledge, enabling informed choices, and reducing privacy risks. Nevertheless, little is known about the interplay of the different factors that influence people's privacy choices. Sometimes, people over-disclose their personal information despite their privacy concerns, presumably relying on fast thinking of homo heuristicus. Yet, it is common to expect that people's decisions should result in more "rational" outcomes; this may decrease privacy risks - here, bringing to the forefront thinking of homo economicus.  This thesis presents insights into the understanding of online privacy decisions. Through a series of studies, we investigate the many factors that influence privacy-related attitudes and behaviors. Our work examines the interaction of the intrinsic (e.g., personality) and extrinsic (e.g., visual design of a privacy interface) determinants of online choices (e.g., disclosure). Overall, we demonstrate the complexity of human decisions in the context of online privacy, suggesting that people's choices are context-dependent and the borders between decisions of the homo heuristicus and economicus are blurry. Thus, we conclude that it is homo varius that can make privacy-aware choices by switching between rational calculations and heuristical thinking, depending on the interplay of different intrinsic and extrinsic determinants. This work provides a knowledge base for future studies investigating privacy decisions. Further, it contributes insights for privacy practitioners (e.g., designers) that may help improve current privacy designs.

Abstract [en]

When people interact with others, they control how much personal information they reveal, and, hence, they decide about their privacy. Similarly, in online settings, they decide how much personal information they expose. Sometimes, people tend to over-disclose personal information despite their privacy concerns, exposing themselves to potential risks. Hence, technologies should ensure that people understand their actions' potential negative consequences and encourage them to act according to their beliefs. Building such technologies requires an in-depth understanding of the decision-making processes. This thesis investigates the many factors that influence such processes. Particularly, it examines the interaction of the intrinsic (e.g., personality) and extrinsic (e.g., visual design of a privacy interface) determinants of online choices (e.g., disclosure). Overall, this work demonstrates the complexity of online privacy decisions, suggesting that people's choices are context-dependent, and the borders between rational and heuristic thinking are blurry.  This work provides a knowledge base for future studies investigating privacy decisions. Further, it contributes insights for privacy practitioners (e.g., designers) that may improve current privacy designs.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2020. p. 48
Series
Karlstad University Studies, ISSN 1403-8099 ; 2020:29
Keywords
Privacy, Attitudes & Behavior, Decision-Making, HCI, GUI, Usability, Visual Design, Personality, Affect
National Category
Human Computer Interaction
Research subject
Computer Science
Identifiers
urn:nbn:se:kau:diva-80111 (URN)978-91-7867-150-2 (ISBN)978-91-7867-149-6 (ISBN)
Public defence
2020-10-19, 21A342, Eva Eriksson, 13:30 (English)
Opponent
Supervisors
Available from: 2020-10-02 Created: 2020-09-08 Last updated: 2020-11-04Bibliographically approved

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Publisher's full textScopushttps://sec2020.um.si/call-for-papers/accepted-papers/

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Kitkowska, AgnieszkaMartucci, LeonardoWästlund, Erik

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