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Herding the Hordes: Using Location-Based Services and Mobile Messaging to Affect Visitor Behavior
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0001-7178-690x
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0001-8102-8168
NORCE Norwegian Research Centre AS, NOR.
NORCE Norwegian Research Centre AS, NOR.
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2020 (English)In: Journal of Hospitality & Tourism Research, ISSN 1096-3480, E-ISSN 1557-7554, Vol. 44, no 5, p. 870-878Article in journal (Refereed) Published
Abstract [en]

This study investigates modes of moving visitors in a tourist location using a location-based service. Two field experiments were conducted at a zoo using real visitors as participants and behavior-based dependent variables. Experiment 1 included 2,618 visitors and investigated whether the amount of rewards, in the form of free spins on a wheel of fortune, would affect the choice to move to this wheel and claim the offered rewards. The choice of using this offer was used as a dependent variable. Experiment 2 included 970 visitors and investigated whether labelling participants with a fitting trait led them to move to a certain location. Geographical data using iBeacon logging was used as the dependent variable. Using chi-square tests for independence, we causally show that both the reward and the label had a positive and significant effect on moving the visitors to the targeted location.

Place, publisher, year, edition, pages
Sage Publications, 2020. Vol. 44, no 5, p. 870-878
Keywords [en]
field experiment, labelling, location-based services, mobile marketing, nudge
National Category
Applied Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-78191DOI: 10.1177/1096348020912449ISI: 000523897000001Scopus ID: 2-s2.0-85082738747OAI: oai:DiVA.org:kau-78191DiVA, id: diva2:1439718
Available from: 2020-06-12 Created: 2020-06-12 Last updated: 2021-11-29Bibliographically approved

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Högberg, JohanWästlund, Erik

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