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Service-Dominant Logic: Foundations and Applications
University of Hawaii at Manoa.ORCID iD: 0000-0002-2401-8358
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-2062-0931
Institute of Design, Oslo School of Architecture and Design, Oslo, Norway.ORCID iD: 0000-0002-1068-6398
2020 (English)In: The Routledge Handbook of Service Research Insights and Ideas / [ed] Eileen Bridges; Kendra Fowler, Routledge, 2020, p. 3-23Chapter in book (Other academic)
Abstract [en]

Service-dominant (S-D) logic, a service-centered orientation that reframes the purpose and process of economic exchange, has developed over the last 15 years into a metatheoretical framework that advances a systemic understanding of value co-creation. This chapter traces the evolution of S-D logic, summarizes its core ideas, and compares it with other related perspectives. The broad applicability of S-D logic and its service ecosystem view is discussed along with the implications for service research, marketing, and other disciplines. In particular, this chapter highlights how S-D logic can help service researchers to break free from ‘services’ as a context or a sector and build a more contextual, multi-actor view of exchange. 

Place, publisher, year, edition, pages
Routledge, 2020. p. 3-23
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-77472DOI: 10.4324/9781351245234-1Scopus ID: 2-s2.0-85108755608ISBN: 9780815372530 (print)ISBN: 9781351245234 (electronic)OAI: oai:DiVA.org:kau-77472DiVA, id: diva2:1423426
Available from: 2020-04-14 Created: 2020-04-14 Last updated: 2021-08-06Bibliographically approved

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Vargo, Stephen L.Koskela-Huotari, KaisaVink, Josina
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CiteExportLink to record
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Citation style
  • apa
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  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf