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Continuing the development of the public service logic: a study of value co-destruction in public services
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0001-6670-608x
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-1139-3412
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2982-9651
2020 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, p. 1-20Article in journal (Refereed) In press
Abstract [en]

This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.

Place, publisher, year, edition, pages
Routledge, 2020. p. 1-20
Keywords [en]
Public service logic, value co-destruction, value co-creation, service ecosystems
National Category
Business Administration Information Systems, Social aspects
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-77094DOI: 10.1080/14719037.2020.1720354ISI: 000512873500001OAI: oai:DiVA.org:kau-77094DiVA, id: diva2:1397181
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2020-03-04Bibliographically approved

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Engen, MaritFransson, MartinQuist, JohanSkålén, Per

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