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Transformative service research, service design, and social entrepreneurship An interdisciplinary framework advancing wellbeing and social impact
Texas State Univ, Dept Mkt, San Marcos, TX 78666 USA..
Northern Illinois Univ, De Kalb, IL 60115 USA..
Northern Illinois Univ, De Kalb, IL 60115 USA..
Fordham Univ, Gabelli Sch Business, Dept Mkt, New York, NY 10023 USA..
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2020 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 31, no 1, p. 24-50Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater synergetic effects to advance wellbeing and drive social impact. Design/methodology/approach This research provides an interdisciplinary review and synthesis of literature to establish a basis for a conceptual framework advancing human wellbeing and driving social impact. Findings The overarching framework created incorporates various concepts, methods and tools across the three research domains. At the core of the framework is the ultimate goal of multilevel wellbeing and social impact. The core is subsequently supported by established social entrepreneurship concepts and strategies: prosocial motivation, hybrid identity, social bricolage, entrepreneurial thinking, community engagement, business model design and innovative delivery. The implementation of these concepts could benefit from the methods and tools used in service design, such as: design probes, service blueprints, appreciative inquiry, contextual interviews, actor maps, sustainable business model canvas and service prototyping. Originality/value By bridging literature in TSR, service design and social entrepreneurship, this paper provides service managers with a framework to guide scalable systemic solutions for service organizations interested in advancing human wellbeing and driving social impact.

Place, publisher, year, edition, pages
EMERALD GROUP PUBLISHING LTD , 2020. Vol. 31, no 1, p. 24-50
Keywords [en]
Wellbeing, Social entrepreneurship, Service organizations, Service design, Social impact, Transformative service research
Identifiers
URN: urn:nbn:se:kau:diva-76943DOI: 10.1108/JOSM-05-2019-0139ISI: 000508486200002OAI: oai:DiVA.org:kau-76943DiVA, id: diva2:1395005
Available from: 2020-02-20 Created: 2020-02-20 Last updated: 2020-02-20

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