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System Administrators Prefer Command Line Interfaces, Don’t They? An Exploratory Study of Firewall Interfaces
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013). (PriSec)ORCID iD: 0000-0001-9203-0773
Karlstad University, Faculty of Health, Science and Technology (starting 2013). (PriSec)
Karlstad University, Faculty of Health, Science and Technology (starting 2013). (PriSec)
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

A graphical user interface (GUI) represents the most common option for interacting with computer systems. However, according to the literature system administrators often favor command line interfaces (CLIs). The goal of our work is to investigate which interfaces system administrators prefer, and which they actually utilize in their daily tasks. We collected experiences and opinions from 300 system administrators with the help of an online survey. All our respondents are system administrators, who work or have worked with firewalls. Our results show that only 32% of the respondents prefer CLIs for managing firewalls, while the corresponding figure is 60%for GUIs. We report the mentioned strengths and limitations of each interface and the tasks for which they are utilized by the system administrators. Based on these results, we provide design recommendations for firewall interfaces.

Place, publisher, year, edition, pages
2019.
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Identifiers
URN: urn:nbn:se:kau:diva-76774OAI: oai:DiVA.org:kau-76774DiVA, id: diva2:1393428
Conference
Fifteenth Symposium on Usable Privacy and Security (SOUPS 2019)
Projects
HITS, 4707
Funder
Knowledge FoundationAvailable from: 2020-02-16 Created: 2020-02-16 Last updated: 2020-02-25

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Voronkov, ArtemMartucci, LeonardoLindskog, Stefan
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