Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Capturing the citizen perspective in crisis management exercises: Possibilities and challenges
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Political, Historical, Religious and Cultural Studies (from 2013). Försvarshögskolan.
Försvarshögskolan.
Försvarshögskolan.
Försvarshögskolan.
Show others and affiliations
2015 (English)In: International Journal of Emergency Services, ISSN 2047-0894, E-ISSN 2047-0908, Vol. 4, no 1, p. 86-102Article in journal (Refereed) Published
Abstract [en]

Purpose – Supporting and communicating with citizens is a vital part of societal crisis management.Training exercises may offer an opportunity to develop capabilities among managers in this regard.The purpose of this paper is to examine this potential in an analysis of how citizens were portrayed andperceived by participants in a major crisis management exercise.

Design/methodology/approach – Observation, document analysis and short interviews during theexercise were used as data collection methods. Data were subjected to thematic analysis to capture corethemes in relation to the research aim.

Findings – Patterns in how citizens’ reactions were portrayed in the exercise were identified to form acitizen behaviour typology. Observations during the exercise also demonstrated some of the challenges inincorporating the citizen perspective. However, findings regarding the perception of the citizen perspectivealso demonstrate the ability of exercise participants to meet and respond to public behaviours with respectand seriousness.

Originality/value – Variation is an important condition for learning in exercises, and the identifiedtypology is suggested as a starting point for achieving this in incorporation of the citizen perspective intraining scenarios. The results of the study are discussed in terms of a learning framework with the aim ofexplicitly developing crisis managers’ ability to interact and communicate with citizens in crisis situations.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015. Vol. 4, no 1, p. 86-102
National Category
Other Social Sciences not elsewhere specified
Research subject
Political Science
Identifiers
URN: urn:nbn:se:kau:diva-74671DOI: 10.1108/IJES-12-2014-0024ISI: 000214673200007OAI: oai:DiVA.org:kau-74671DiVA, id: diva2:1349148
Funder
Swedish Civil Contingencies AgencyAvailable from: 2019-09-06 Created: 2019-09-06 Last updated: 2019-10-09Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Scott, David

Search in DiVA

By author/editor
Scott, David
By organisation
Department of Political, Historical, Religious and Cultural Studies (from 2013)
In the same journal
International Journal of Emergency Services
Other Social Sciences not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 3 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf