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Service teams and understanding of customer value creation
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).ORCID iD: 0000-0002-7006-9906
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Linköping University, Sweden .ORCID iD: 0000-0002-6589-8662
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, World Scientific Publishing Co. , 2019, p. 117-133Chapter in book (Other academic)
Abstract [en]

The following sections are included: Introduction Service Innovation as a Change in the Customer Value Creation Process What is a Service Team? Different Configurations of Service Teams Service Teams and Their Understanding of Customer Value Creation Conclusion References

Place, publisher, year, edition, pages
World Scientific Publishing Co. , 2019. p. 117-133
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-73356DOI: 10.1142/9789813273382_0007Scopus ID: 2-s2.0-85067166118ISBN: 9789813273382 (print)ISBN: 9789813273375 (print)OAI: oai:DiVA.org:kau-73356DiVA, id: diva2:1334224
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-10-24Bibliographically approved

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Glaa, BesmaKristensson, PerWitell, Lars

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