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Service teams and understanding of customer value creation
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific Publishing Co. , 2019, p. 117-133Chapter in book (Other academic)
Abstract [en]

The following sections are included: Introduction Service Innovation as a Change in the Customer Value Creation Process What is a Service Team? Different Configurations of Service Teams Service Teams and Their Understanding of Customer Value Creation Conclusion References

Place, publisher, year, edition, pages
World Scientific Publishing Co. , 2019. p. 117-133
Identifiers
URN: urn:nbn:se:kau:diva-73356DOI: 10.1142/9789813273382_0007Scopus ID: 2-s2.0-85067166118ISBN: 9789813273382 (print)ISBN: 9789813273375 (print)OAI: oai:DiVA.org:kau-73356DiVA, id: diva2:1334224
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-07-02

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
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