kau.se
Please wait ...
Simple search
Advanced search -
Research publications
Advanced search -
Student theses
Statistics
English
Svenska
Norsk
Jump to content
Change search
Search
Search
Only documents with full text in DiVA
Cite
Export
BibTex
CSL-JSON
CSV 1
CSV 2
CSV 3
CSV 4
CSV 5
CSV all metadata
CSV all metadata version 2
RIS
Mods
MARC-XML
ETDMS
Link to record
Permanent link
https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-72191
Direct link
http://kau.diva-portal.org/smash/record.jsf?pid=diva2:1318936
Cite
Citation style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
More languages
Output format
html
text
asciidoc
rtf
html
text
asciidoc
rtf
Create
Close
Unveiling the Hidden Aspects of Service Innovation: Using Eye Tracking to Understand and Enhance Customer Experience
Wästlund, Erik
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
ORCID iD:
0000-0001-8102-8168
Shams, Poja
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
ORCID iD:
0000-0001-9751-6000
Otterbring, Tobias
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).
ORCID iD:
0000-0002-0283-8777
Ricardo, Matos
2019 (English)
In:
Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, New Jersey: World Scientific, 2019, p. 179-202
Chapter in book (Other academic)
Place, publisher, year, edition, pages
New Jersey: World Scientific, 2019. p. 179-202
Keywords [en]
Service, Innovation, Creativity; Ideas, Value, Customer, Marketing
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-72191
ISBN:
9789813273375 (print)
OAI: oai:DiVA.org:kau-72191
DiVA, id:
diva2:1318936
Available from:
2019-05-29
Created:
2019-05-29
Last updated:
2019-06-04
Bibliographically approved
Open Access in DiVA
No full text in DiVA
Authority records
Wästlund, Erik
Shams, Poja
Otterbring, Tobias
Search in DiVA
By author/editor
Wästlund, Erik
Shams, Poja
Otterbring, Tobias
By organisation
Service Research Center (from 2013)
Department of Social and Psychological Studies (from 2013)
Karlstad Business School (from 2013)
On the subject
Business Administration
Search outside of DiVA
Google
Google Scholar
isbn
urn-nbn
Altmetric score
isbn
urn-nbn
Total: 371 hits
Cite
Export
BibTex
CSL-JSON
CSV 1
CSV 2
CSV 3
CSV 4
CSV 5
CSV all metadata
CSV all metadata version 2
RIS
Mods
MARC-XML
ETDMS
Link to record
Permanent link
https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-72191
Direct link
http://kau.diva-portal.org/smash/record.jsf?pid=diva2:1318936
Cite
Citation style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
More languages
Output format
html
text
asciidoc
rtf
html
text
asciidoc
rtf
Create
Close
v. 2.45.0
|
WCAG
|
Karlstad University
|
University Library
|
Researchers support
DiVA
Logotyp