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Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
2017 (English)In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper investigates the dynamicity and complexity of service eco systems by demonstrating the public transit service eco-system in resilient and living cities (city regions). In particular, it explores the main theoretical and empirical challenges on how to understand the dynamic and transformative service eco-system, by developing and implementing a feasible and proactive tool. To develop a service ecosystem and implement it requires an S-D logic perspective with input from societal and environmental encounters to expand the micro, meso and macro levels by addressing the complex situation of public transit services in transforming cities in Sweden (Malmo), France (Paris) and South Africa (Cape Town).

Place, publisher, year, edition, pages
2017.
Keywords [en]
Service Eco System; S-D logic; Public transit; City; Service Innovation
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-70193OAI: oai:DiVA.org:kau-70193DiVA, id: diva2:1264313
Conference
QUIS 15 June 12-15 2017, Porto, Portugal
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-01-31Bibliographically approved

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Sebhatu, Samuel PetrosEnquist, Bo

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