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Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation
Daniels College of BusinessUniversity of Denver.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-2062-0931
Shidler College of BusinessUniversity of Hawai’i at Mānoa.
2019 (English)In: Handbook of Service Science, Volume II / [ed] Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L. & Sawatani, Y., New York: Springer, 2019, Volume II, p. 641-659Chapter in book (Refereed)
Abstract [en]

Service-dominant (S-D) logic has been recognized as a theoretical foundation for developing a science of service. As the field of service science advances the understanding of value cocreation in service systems, S-D logic continues to evolve as well. Recent updates and consolidation of the foundational premises establish five core axioms of S-D logic and outline a pathway for understanding the role of institutions in value cocreation in general, and innovation in particular. This chapter overviews the evolution of S-D logic and its service ecosystems view, which can contribute to the furthering the development of service science and advancing the study of innovation in service systems. Future research directions are proposed.

Place, publisher, year, edition, pages
New York: Springer, 2019, Volume II. p. 641-659
Keywords [en]
Service-dominant logic, Service ecosystems, Institutions, Innovation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-70009ISBN: 978-3-319-98511-4 (print)OAI: oai:DiVA.org:kau-70009DiVA, id: diva2:1260100
Available from: 2018-11-01 Created: 2018-11-01 Last updated: 2019-02-07Bibliographically approved

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Koskela-Huotari, Kaisa

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CiteExportLink to record
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Citation style
  • apa
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Output format
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