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A holistic view of value generation process in a SSBI environment: A service dominant logic perspective
Lunds universitet.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-3143-6443
Lunds universitet.
Lunds universitet.
2018 (English)In: Journal of Decision Systems, ISSN 1246-0125, E-ISSN 2116-7052, Vol. 27, no S1, p. 46-55Article in journal (Refereed) Published
Abstract [en]

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.

Place, publisher, year, edition, pages
Taylor & Francis, 2018. Vol. 27, no S1, p. 46-55
Keywords [en]
co-creation, co-production, Self-service business intelligence, service-dominant logic, Electronic commerce, Information analysis, Empirical knowledge, Generation process, On-line marketplaces, Potential benefits, Self-service business intelligences, Computer circuits
National Category
Economics and Business
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-68391DOI: 10.1080/12460125.2018.1468155ISI: 000435394900005Scopus ID: 2-s2.0-85048577164OAI: oai:DiVA.org:kau-68391DiVA, id: diva2:1230612
Available from: 2018-07-04 Created: 2018-07-04 Last updated: 2019-11-25Bibliographically approved

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Pareigis, Jörg

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CiteExportLink to record
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Citation style
  • apa
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