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The relationship between office type and job satisfaction: Testing a multiple mediation model through ease of interaction and well-being
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Department of Management/MAPP, Aarhus University, Denmark.ORCID iD: 0000-0002-0283-8777
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-3143-6443
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013).ORCID iD: 0000-0001-8102-8168
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
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2018 (English)In: Scandinavian Journal of Work, Environment and Health, ISSN 0355-3140, E-ISSN 1795-990X, Vol. 44, no 3, p. 330-334Article in journal (Refereed) Published
Abstract [en]

Objectives This cross-sectional study investigated the associations between office type (cellular, shared-room, small open-plan, and medium-sized open-plan) and employees' ease of interaction with coworkers, subjective well-being, and job satisfaction. Methods A brief survey including measures of office type, ease of interaction with coworkers, subjective wellbeing, and job satisfaction was sent electronically to 1500 Swedish real-estate agents, 271 of whom returned usable surveys. The data were analyzed using a regression-based serial multiple mediation model (PROCESS Model 6), which tested whether the relationship between office type and job satisfaction would be mediated by ease of interaction and, in turn, subjective well-being. Results A negative relationship was found between the number of coworkers sharing an office and employees' job satisfaction. This association was serially mediated by ease of interaction with coworkers and subjective well-being, with employees working in small and medium-sized open-plan offices reporting lower levels of both these aspects than employees who work in either cellular or shared-room offices. Conclusions Open-plan offices may have short-term financial benefits, but these benefits may be lower than the costs associated with decreased job satisfaction and well-being. Therefore, decision-makers should consider the impact of office type on employees rather than focusing solely on cost-effective office layout, flexibility, and productivity.

Place, publisher, year, edition, pages
Helsingfors, Finland: SCANDINAVIAN JOURNAL WORK ENVIRONMENT & HEALTH , 2018. Vol. 44, no 3, p. 330-334
Keywords [en]
cellular office, open office, open-plan office, productivity, shared-room office, subjective well-being
National Category
Architectural Engineering Work Sciences Business Administration Psychology (excluding Applied Psychology)
Research subject
Business Administration; Working Life Science; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-67360DOI: 10.5271/sjweh.3707ISI: 000431142500013PubMedID: 29334117OAI: oai:DiVA.org:kau-67360DiVA, id: diva2:1209811
Available from: 2018-05-24 Created: 2018-05-24 Last updated: 2018-06-12Bibliographically approved

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Otterbring, TobiasPareigis, JörgWästlund, Erik

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Service Research Center (from 2013)Department of Social and Psychological Studies (from 2013)Service Research CenterKarlstad Business School (from 2013)
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Scandinavian Journal of Work, Environment and Health
Architectural EngineeringWork SciencesBusiness AdministrationPsychology (excluding Applied Psychology)

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