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Improvement of public transport services for non-cycling travelers
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-7475-680X
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
Utrecht University, The Netherlands.
2018 (English)In: Travel Behaviour & Society, ISSN 2214-367X, E-ISSN 2214-3688Article in journal (Refereed) In press
Abstract [en]

In this paper, we argue that the current focus on cycling must not neglect the need to improve public transport services for the large number of people who do not want to or are unable to cycle. An attractive public transport service is currently therefore the most important component of a sustainable transportation system. The question we address is what measures are needed to improve public transport to make people who do not cycle satisfied with the services such that their well-being increases. Based on research studies of satisfaction with public transport, measures at three levels of public transport services (use, access/egress, and overall) are identified and discussed.

Place, publisher, year, edition, pages
Elsevier Ltd , 2018.
Keywords [en]
Public transport, Satisfaction with travel, Service quality, Well-being
National Category
Public Administration Studies Information Systems, Social aspects Economic Geography Human Aspects of ICT
Research subject
Sociology; Geography
Identifiers
URN: urn:nbn:se:kau:diva-66943DOI: 10.1016/j.tbs.2018.03.004Scopus ID: 2-s2.0-85044112879OAI: oai:DiVA.org:kau-66943DiVA, id: diva2:1195828
Available from: 2018-04-06 Created: 2018-04-06 Last updated: 2018-07-17Bibliographically approved

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Friman, MargaretaGärling, Tommy

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The Service and Market Oriented Transport Research GroupService Research Center (from 2013)Department of Social and Psychological Studies (from 2013)Karlstad Business School (from 2013)
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Travel Behaviour & Society
Public Administration StudiesInformation Systems, Social aspectsEconomic GeographyHuman Aspects of ICT

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