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Digital transformation as an enabler for advanced services in the sanitation sector
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Dübendorf, Switzerland.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Dübendorf, Switzerland.
2018 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 10, no 3, article id 752Article in journal (Refereed) Published
Abstract [en]

People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets.

Place, publisher, year, edition, pages
MDPI AG , 2018. Vol. 10, no 3, article id 752
Keywords [en]
Advanced services, Base of the Pyramid, Container-based Sanitation, Internet of Things, Sanitation, WASH
National Category
Information Systems, Social aspects Computer and Information Sciences Business Administration Human Aspects of ICT
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-66833DOI: 10.3390/su10030752Scopus ID: 2-s2.0-85043365641OAI: oai:DiVA.org:kau-66833DiVA, id: diva2:1192874
Available from: 2018-03-23 Created: 2018-03-23 Last updated: 2018-06-12Bibliographically approved

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Jennings Saul, CarolineGebauer, Heiko

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  • apa
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  • nn-NB
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  • Other locale
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Output format
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