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Staging aesthetic disruption through design methods for service innovation
aAcademy of Design and Crafts, Gothenburg University, Gothenburg, Sweden.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Experio Lab, County Council of Värmland, Karlstad, Sweden.
Linköping University, Linköping, Sweden.
2018 (English)In: Design Studies, ISSN 0142-694X, E-ISSN 1872-6909, Vol. 55, p. 5-26Article in journal (Refereed) Published
Abstract [en]

Within the discourse connecting design and innovation, there has been a growing emphasis on the importance of cognitive processes in relation to design methods. However, the over-emphasis on cognition fails to clearly identify the triggers of change necessary for service innovation. In response, this article draws on classic American pragmatism and service-dominant logic to highlight the underappreciated role of actors' bodily experiences when using design methods for service innovation. The authors of this paper posit that design methods stage aesthetic disruption, a sensory experience that challenges actors' existing assumptions. In doing so, the use of design methods can lead to destabilizing the habitual action of participating actors, helping them to break free of existing institutions and contribute to service innovation.

Place, publisher, year, edition, pages
Elsevier, 2018. Vol. 55, p. 5-26
Keywords [en]
Aesthetics, Design cognition, Design methods, Innovation, Service design, Engineering, Connecting designs, Design method, Sensory experiences, Service innovation, Service-dominant Logic, Design
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-66672DOI: 10.1016/j.destud.2017.11.007Scopus ID: 2-s2.0-85042369855OAI: oai:DiVA.org:kau-66672DiVA, id: diva2:1189937
Available from: 2018-03-13 Created: 2018-03-13 Last updated: 2018-05-17Bibliographically approved

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Vink, Josina

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  • apa
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  • nn-NB
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  • Other locale
More languages
Output format
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