Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Does the service quality of urban public transport enhance sustainable mobility?
Department of Business Studies, University of Roma Tre, Rome, Italy.
Department of Business Studies, University of Roma Tre, Rome, Italy.
Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Sweden.
Department of Business Studies, University of Roma Tre, Rome, Italy.ORCID iD: 0000-0002-8395-4525
Show others and affiliations
2018 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 174, p. 1566-1587Article in journal (Refereed) Published
Abstract [en]

The main purpose of this paper is to assess and gain a deeper understanding of the role of service quality in sustainable mobility. Specifically, the study aims to understand user perceptions related to service quality in urban public transport systems and to investigate whether they induce the adoption of adopt more sustainable behaviours for mobility purposes by opting for alternative means of transportation such as car-sharing, bike-sharing, and car-pooling instead of using one's own private car. Indeed, it is becoming vital for cities to investigate the norm of owning a car as a solution and to break this norm to allow citizens to stop using their car as an environmentally friendly solution. On the basis of the above theoretical assumptions, we develop a theoretical framework that aims to fill the literature gaps and is therefore oriented towards understand the linkage among the service quality of the urban public transportation system, service loyalty to urban public transport, the intention to use one's own private car less, and the intention to use sustainable means of transportation, mainly car sharing. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. The aim of this empirical study is two-fold: i) to learn the state of the art of the urban public transport system of the city under investigation and ii) to explore citizens' perceptions of the service quality of public transport and to understand their intentions to use public transport more, to use their own cars less and to adopt sustainable means of transportation such as car-sharing. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality has a direct effect on the intention to use public transport more and that this effect affects both the intention to use one's own car less and the intention to use sustainable means of transportation such as car-sharing more.

Place, publisher, year, edition, pages
Elsevier, 2018. Vol. 174, p. 1566-1587
Keywords [en]
TRAVEL BEHAVIOR, NORTH-AMERICA, PRIVATE CAR, CONSUMPTION, INTEGRATION, TRANSITION, ATTITUDES, CONSUMERS, BUSINESS, SATISFACTION
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-66539DOI: 10.1016/j.jclepro.2017.11.052ISI: 000424727100139OAI: oai:DiVA.org:kau-66539DiVA, id: diva2:1187050
Available from: 2018-03-02 Created: 2018-03-02 Last updated: 2018-05-17Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Sebhatu, Samuel Petros

Search in DiVA

By author/editor
Di Pietro, LauraSebhatu, Samuel Petros
By organisation
Department of Business AdministrationService Research CenterThe Service and Market Oriented Transport Research GroupKarlstad Business School (from 2013)
In the same journal
Journal of Cleaner Production
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 20 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf