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Upframing Service Design and Innovation for Research Impact
INESC TEC and Faculty of Engineering, University of Porto, Portuga.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0001-8278-1442
Texas State University, San Marcos, TX, USA.
2018 (English)In: Journal of Service Research, ISSN 1094-6705, E-ISSN 1552-7379, Vol. 21, no 1, p. 3-16Article in journal (Refereed) Published
Abstract [en]

Service design and innovation are receiving greater attention from the service research community because they play crucial roles in creating new forms of value cocreation with customers, organizations, and societal actors in general. Service innovation involves a new process or service offering that creates value for one or more actors in a service network. Service design brings new service ideas to life through a human-centered and holistic design thinking approach. However, service design and innovation build on dispersed multidisciplinary contributions that are still poorly understood. The special issue that follows offers important contributions through the examination of service design and innovation literature, the links between service design and innovation, the role of customers in service design and innovation, and service design and innovation for well-being. Building on these contributions, this article develops a future research agenda in three areas: (1) reinforcing and expanding the foundations of service design and innovation by integrating multiple perspectives and methods; (2) advancing service design and innovation by improving the connection between the two areas, deepening actor involvement, and leveraging the role of technology; and (3) upframing service design and innovation to strengthen research impact by innovating complex value networks and service ecosystems and by building a cornerstone for transformative service research.

Place, publisher, year, edition, pages
Thousand Oaks: Sage Publications, 2018. Vol. 21, no 1, p. 3-16
Keywords [en]
service design, service innovation, transformative research, design research
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-65965DOI: 10.1177/1094670517746780ISI: 000419137300001OAI: oai:DiVA.org:kau-65965DiVA, id: diva2:1177679
Available from: 2018-01-25 Created: 2018-01-25 Last updated: 2018-06-08Bibliographically approved

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Gustafsson, Anders

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  • harvard1
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  • Other locale
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Output format
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