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Elements for Tailoring a BPM Maturity Model to Simplify its Use
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-4468-7524
Department of Business Informatics and Operations Management, Ghent University, Belgium.ORCID iD: 0000-0002-7992-1528
2017 (English)In: Business Process Management Forum. BPM 2017: Lecture Notes in Business Information Processing / [ed] Carmona J., Engels G., Kumar A., 2017, Vol. 297, p. 3-18Conference paper, Published paper (Refereed)
Abstract [en]

Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner's views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: 1) data collection in a practitioner-driven BPM maturity model design, 2) validation of the design in a workshop and follow-up interviews, and 3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.

Place, publisher, year, edition, pages
2017. Vol. 297, p. 3-18
Keywords [en]
Business Process Management, Lifecycle management, Maturity Model, Adoption and practice, Tailoring, Customization
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-65438DOI: 10.1007/978-3-319-65015-9_1OAI: oai:DiVA.org:kau-65438DiVA, id: diva2:1167509
Conference
International Conference on Business Process Management 2017
Available from: 2017-12-18 Created: 2017-12-18 Last updated: 2017-12-18

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Christiansson, Marie-Therese

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf