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Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
2016 (English)In: IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY / [ed] BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo, Amsterdam: Elsevier, 2016, 269-275 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper seeks to assess and analyse service innovation in a complex service system, using a theoretical framework that comprises three key concepts: service innovation, complexity, and sustainability. Using two public transit cases, from Zurich and Singapore, this contribution describes the challenges associated with understanding service innovation in the complex public transit service system, according to its basis in social and environmental perspectives on sustainability. The findings affirm theoretical attempts to conceptualize service innovation and value co-creation in the service systems. By delineating the challenges of integrating sustainable thinking in complex service systems for service innovations and understanding the role of public transport services in an international context, this study makes an original contribution to research in services, sustainability, and complexity.

Place, publisher, year, edition, pages
Amsterdam: Elsevier, 2016. 269-275 p.
Series
Procedia Social and Behavioral Sciences, ISSN 1877-0428 ; 224
Keyword [en]
service innovation, sustainability, complex service systems, value creation, public transit services
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-63877DOI: 10.1016/j.sbspro.2016.05.459ISI: 000391720100034OAI: oai:DiVA.org:kau-63877DiVA: diva2:1143389
Conference
6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2017-10-02Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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