Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The concept of on-going interactions in co-design: Insights from three different disciplines
Southern Cross University.ORCID iD: 0000-0002-2887-2463
Southern Cross University.
2012 (English)In: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland, Linköping: Linköping University Electronic Press , 2012, 277-286 p.Conference paper, Published paper (Refereed)
Abstract [en]

Co-design with the customer is identified as an effective opportunity for service design and service innovation. By reviewing the different streams of marketing, design and service innovation with emphasis on user involvement, this paper proposes a multi-disciplinary framework for mutual learning and co- design. It is suggested that the firm can use on-going interactions with customers during the value generating process to create a space for mutual learning and co-design in which the customer becomes an integrated part of the innovation and design process not only as an informant but also as a co-designer

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press , 2012. 277-286 p.
Keyword [en]
co-design, service logic, service design, service innovation, concept of interaction
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-63541ISBN: 978-91-7519-482-0 (electronic)OAI: oai:DiVA.org:kau-63541DiVA: diva2:1141590
Conference
ServDes.2012
Available from: 2017-09-15 Created: 2017-09-15 Last updated: 2017-10-02Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Trischler, Jakob
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 1 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf