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A service design framework for doctoral program management
Southern Cross University.
Southern Cross University.ORCID iD: 0000-0002-2887-2463
Southern Cross University.
2011 (English)In: ANZAM, Wellington: Australia and New Zealand Academy of Management , 2011Conference paper, Published paper (Refereed)
Abstract [en]

The conventional approach to doctoral program management in Australia and New Zealand has been criticized for its failure to keep pace with changes to the educational context. Ongoing challenges associated with the system parameters of doctoral programs further support the need for an alternative perspective to this critical research training process. As a first step toward improved doctoral program outcomes, a management framework based on the concept of Service Design is proposed. This framework emphasises the value of incorporating students as co-designers of the doctoral program. The effectiveness of this approach is demonstrated by undertaking and reporting a student journey-mapping exercise. Future research activities that contribute toward the Service Design approach for doctoral program management are identified and discussed.

Place, publisher, year, edition, pages
Wellington: Australia and New Zealand Academy of Management , 2011.
Keywords [en]
service design, new service development, service quality, doctoral programs, customer value, innovation adoption.
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-63549OAI: oai:DiVA.org:kau-63549DiVA, id: diva2:1141587
Conference
ANZAM Conference
Available from: 2017-09-15 Created: 2017-09-15 Last updated: 2017-10-02Bibliographically approved

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CiteExportLink to record
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  • apa
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