Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Internkommunikation - en studie i hur kommunikationen fungerar på arbetsplatsen
2003 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [en]

This paper is an analysis of internal communication at Coffee Queen AB. We evaluate the company’s internal information channels by investigating the communication between employees and the management. The purpose with this paper is too get a general view of the information channels in the company as well as, if necessary, recommend some improvements. The questions we have put forward are as follows: * How communication between employees and management function in booth’s point of view? * How is internal communication used today? * Which desires and goals are there for the company’s internal communication? We decided to use a qualitative research method with personal interviews to ascertain how the communication is functioning between the employees and the management of the company. We chose to interview sixteen at random chosen persons at Coffee Queen AB. We aimed at a number of persons in the company, from different departments, positions and who represented different gender. We achieved to interview the respondents that we had chosen, from the positions and departments that we wanted, and who we thought would represent the general opinion of the company’s internal communication. The interviews took three days in demand. We were two interviewers at all interviews. Each interview took about 50 minutes. Many respondents wished for an improvement of the communication between the different apartments and also towards the management. There are no difference in point of view between women and men, and the respondents give similar answers depending in how well informed they are. The result of the paper shows that the information channels used are i.e. meetings, e-mail, telephone and notice- boards. Most of the employees take part in meetings at least once a week and many agree upon that meetings are a good way of exchanging information. To sum up, most employees feel well informed but they say that some specific information pass them, which shows that the communication routines are not totally satisfactory to all employees. Our brief proposes of improvements of the internal communication in Coffee Queen, concern the transfer of information and responsibility of communication within the company.

Place, publisher, year, edition, pages
2003. , 54 p.
Identifiers
URN: urn:nbn:se:kau:diva-57340Local ID: MKV C-29OAI: oai:DiVA.org:kau-57340DiVA: diva2:1121951
Subject / course
Media and Communication Studies
Available from: 2017-07-12 Created: 2017-07-12

Open Access in DiVA

No full text

Search outside of DiVA

GoogleGoogle Scholar

CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf