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Förändringskommunikation på Arbetsförmedlingen i Karlstad
2002 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [en]

This essay deals with communication and information during the process of organization changes. The study took place at Arbetsförmedlingen in Karlstad. We have examined how the internal communication and information have been perceived by the employees during the process of organization changes. The purpose of the essay was to survey the attitudes of the employees towards the information and communication during the organization changes. In the theoretical section of the essay we examine different approaches to communication and information during organization changes. Among other things we deal with strategies for organization changes, attitudes towards organization changes, internal communication and communication at a meta-level. As an introduction we had informal talks with the employees at Arbetsförmedlingen. Our intention was to get a full understanding of the organization of Arbetsförmedlingen. Our study of literature has been connected on to our quantitative survey. Our survey is of empiric nature. We have given out questionnaires to all employees at Arbetsförmedlingen. The response frequency was 65 percent. Based on the answers of the questionnaires we drew general conclusions about the attitudes of the employees. In the analysis section we then combine these results with our theorys. We can see that the employees have varying attitudes towards the communication and the information. Generally speaking our opinion is that approximately half of the employees have a positive attitude towards the communication and the information. Arbetsförmedlingen in Karlstad needs to improve the communicative work by establishing a better dialog. Finally we present some useful recommendations to Arbetsförmedlingen in Karlstad, which are mainly based on the theoretical section of the essay.

Place, publisher, year, edition, pages
2002. , 50 p.
Identifiers
URN: urn:nbn:se:kau:diva-57296Local ID: MKV C-25OAI: oai:DiVA.org:kau-57296DiVA: diva2:1121907
Subject / course
Media and Communication Studies
Available from: 2017-07-12 Created: 2017-07-12

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Citation style
  • apa
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