This study treats the communicationproblem which systemdevolepmententers and systemusers are brought into when a new system is represented. How can one affect the process so it leads to better understanding between these two actors? Our ambition was to illustrate the complications that appear in the communication in systemdevelopment and from that knowledge give suggestions how to prevent that misunderstanding appear. From the literature we have gathered facts that support our wonder and we have done an empirical investigation in the workinglife to seek the answering to these questions. From these answers we investigated if the theory works practically. In our summaries we have found out that there are parts in the communication that could and should be improved. When you work with systemdevelopment it seems that time and money has too big influence, they avoid fundamental routines. If you are awared about these pro