The present study examines emotional reactions to positive and negative waiting times in public service and their impact on satisfaction. 75 respondents read descriptions of two positive, two negative, and two neutral scenarios. They were asked to rate how they would feel if the incident happened to them. The ratings were obtained on 12 bipolar affect adjective scales (SCAS) and three satisfaction scales. The results showed, in contrary to previous research which often describes waiting times as something negative, that it also can be a positive experience. The results also reported a variation for the scenarios in unpleasantness-pleasantness, unpleasant deactivation-pleasant activation, and unpleasant activation-pleasant deactivation. Satisfaction with public transport coincided with the nature of the waiting time scenarios (positive, negative, neutral). The result finally showed that in-process waiting times elicited less negative emotions than pre-process waiting times. Key words: Waiting times; Satisfaction; Emotional reactions