Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Facebook Usage During a Flood: a Content Analysis of Two Local Governments’ Facebook Pages
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. (HumanIT)ORCID iD: 0000-0002-6227-1784
2016 (English)In: Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016), Wollongong: University of Wollongong Faculty of Business , 2016Conference paper, Published paper (Refereed)
Abstract [en]

During a disaster it is vital that government agencies provide timely and accurate information to the public. Lately, social media such as Facebook have become important channels for crisis communication. The purpose of this study is to identify the types of usage and topics in which users of a local governments’ Facebook page engage, during a flood. A content analysis was carried out on two local governments’ Facebook pages during two floods in 2013; The Bundaberg Regional Council’s (BRC) and the City of Calgary’s (CC). The results show that Facebook is an important channel for spreading information. Users’ engagement is especially high in real-time operational information concerning road or school closures and drinking water. Also, the coordination of relief efforts such as volunteering raises a lot of interest. Important usage types and topics to communicate through a local government’s Facebook page are proposed.

Place, publisher, year, edition, pages
Wollongong: University of Wollongong Faculty of Business , 2016.
Keyword [en]
Facebook, Social Media, Crisis Communications, Content Analysis, Flood
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-47568ISBN: 978-1-74128-267-2 (electronic)OAI: oai:DiVA.org:kau-47568DiVA: diva2:1061875
Conference
ACIS2016 - The 27th Australasian Conference on Information Systems, 5-7 December 2016
Available from: 2017-01-03 Created: 2017-01-03 Last updated: 2017-10-31Bibliographically approved

Open Access in DiVA

fulltext(267 kB)5 downloads
File information
File name FULLTEXT01.pdfFile size 267 kBChecksum SHA-512
7b8d5c2f7598fd054ce86f125df14ed654b0d723515af44b9cca231cfc1ef04b582ee9934c366d937f6bb137fc7ee5cf03873c06ab986a15821b057ba53be510
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Magnusson, Monika
By organisation
Karlstad Business School
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar
Total: 5 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 19 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf