Change search
ReferencesLink to record
Permanent link

Direct link
Public Service Innovation: A Public Service Dominant Logic View
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-2982-9651
Lillehammer University College.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.ORCID iD: 0000-0002-7653-5226
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. (CTF)
Show others and affiliations
2016 (English)Conference paper (Refereed)
Abstract [en]

The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel’s’ value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.

Place, publisher, year, edition, pages
2016. 771-789 p.
National Category
Business Administration
Research subject
Business Administration
URN: urn:nbn:se:kau:diva-46552OAI: diva2:1034875
2016 Reser Conference, Naples (Italy), Sep 8-10, 2016
Available from: 2016-10-13 Created: 2016-10-13 Last updated: 2016-11-18Bibliographically approved

Open Access in DiVA

No full text

Other links

Search in DiVA

By author/editor
Skålén, PerMagnusson, Peter RBergkvist, LindaKarlsson, Jenny
By organisation
Service Research CenterKarlstad Business SchoolService Research CenterDepartment of Business Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Total: 344 hits
ReferencesLink to record
Permanent link

Direct link