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Public Service Innovation: A Public Service Dominant Logic View
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-2982-9651
Lillehammer University College.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.ORCID iD: 0000-0002-7653-5226
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. (CTF)
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2016 (English)Conference paper (Refereed)
Abstract [en]

The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel’s’ value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.

Place, publisher, year, edition, pages
2016. 771-789 p.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-46552OAI: oai:DiVA.org:kau-46552DiVA: diva2:1034875
Conference
2016 Reser Conference, Naples (Italy), Sep 8-10, 2016
Available from: 2016-10-13 Created: 2016-10-13 Last updated: 2016-11-18Bibliographically approved

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Skålén, PerMagnusson, Peter RBergkvist, LindaKarlsson, Jenny
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