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Innovation in service ecosystems - Breaking, making, and maintaining institutionalized rules of resource integration
Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning. VTT Technical Research Centre of Finland, Oulu, Finland.ORCID-id: 0000-0002-2062-0931
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.ORCID-id: 0000-0003-2705-0836
Friedrich-Alexander-University Erlangen-Nürnberg, Germany.
Uppsala University.
Visa övriga samt affilieringar
2016 (Engelska)Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 8, s. 2964-2971Artikel i tidskrift (Refereegranskat) Published
Resurstyp
Text
Abstract [en]

Drawing on service-dominant logic and institutional theory, this paper examines innovation as a process that unfolds through changes in the institutional arrangements that govern resource integration practices in service ecosystems. Four cases are used to illustrate the interdependent patterns of breaking, making and maintaining the institutionalized rules of resource integration occurring on multiple levels of institutional context. Such institutional work allows actors to cocreate value in novel and useful ways by a) including new actors, b) redefining roles of involved actors and c) reframing resources within service ecosystems. Our findings show that while the efforts of breaking and making the institutionalized rules are required for such changes to occur, at the same time, institutional maintenance is also important for these changes to institutionalize, that is, to become an integral part of the institutional structure coordinating value cocreation.

Ort, förlag, år, upplaga, sidor
Elsevier, 2016. Vol. 69, nr 8, s. 2964-2971
Nyckelord [en]
Innovation; Service ecosystems; Resource integration; Institutions; Service-dominant logic; Multiple case study
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:kau:diva-42365DOI: 10.1016/j.jbusres.2016.02.029ISI: 000377726600037Scopus ID: 2-s2.0-84959867032OAI: oai:DiVA.org:kau-42365DiVA, id: diva2:933749
Tillgänglig från: 2016-06-07 Skapad: 2016-05-23 Senast uppdaterad: 2018-01-29Bibliografiskt granskad
Ingår i avhandling
1. The evolution of markets - A service ecosystems perspective
Öppna denna publikation i ny flik eller fönster >>The evolution of markets - A service ecosystems perspective
2018 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

This conceptual dissertation aims to build an integrative and transdisciplinary framework of market evolution by reconnecting the study of innovations and markets, with help from the service ecosystems perspective. The service ecosystems perspective offers a processual, systemic, and institutional view on value creation, which is grounded in the axiomatic assumptions of service-dominant (S-D) logic. Hence, the dissertation departs from the premise that value, when perceived, is always cocreated by multiple, institutionally guided actors in service ecosystems through service exchange and the integration of resources. The dissertation extends the conceptualizations of innovations and markets from a service ecosystems perspective, with the help of institutional theory. The resulting transcending conceptualizations are then used to reconcile the paradoxical tensions identified in the conceptualizations of innovations within service research and markets within marketing literature in order to synthesize their substantial contributions into a cohesive framework of market evolution. By connecting insights from five appended papers and the reconciled literatures, the dissertation develops a recursive four-phase process model of market evolution as institutional dynamics of multi-dimensional value cocreation structures. The model explains how innovations as proto-institutional value cocreation structures emerge and how markets as institutionalized value cocreation structures evolve through institutional work carried out by multiple actors aiming to either maintain or disrupt a prevailing market. By beginning to unravel the institutional processes and market shaping strategies contributing to market evolution, the dissertation provides guidance to actors who are interested in markets and their development.

Abstract [en]

This conceptual dissertation builds an integrative and transdisciplinary framework of market evolution by drawing on and extending the service ecosystems perspective. With the help of institutional theory, the dissertation develops transcending conceptualizations of markets and innovations to reconcile and reconnect the discussion on markets in marketing literature and innovations in service research. By synthesizing insights from the reconciled literatures and five appended papers, the dissertation develops a recursive, four-phase process model of market evolution as institutional dynamics of multi-dimensional value cocreation structures. The resulting framework provides guidance to actors aiming to either maintain or disrupt a market.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstad University Press, 2018. s. 161
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2018:6
Nyckelord
Market, innovation, market evolution, service ecosystems, institutions, institutional change, value cocreation, service-dominant logic, conceptual research, transdisciplinary research
Nationell ämneskategori
Samhällsvetenskap Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-65999 (URN)978-91-7063-835-0 (ISBN)978-91-7063-930-2 (ISBN)
Disputation
2018-01-16, Erlandersalen, 11D 227, Karlstad, 13:15 (Engelska)
Opponent
Handledare
Tillgänglig från: 2018-03-01 Skapad: 2018-01-29 Senast uppdaterad: 2018-05-31Bibliografiskt granskad

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Koskela-Huotari, KaisaEdvardsson, BoWitell, Lars

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