Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Lull after the storm?: Municipal leaders reflect on multiple crisis experience
Karlstad University. Swedish Natl Def Coll, Dept Leadership & Management, Stockholm, Sweden.;Karlstad Univ, Karlstad, Sweden..
2011 (English)In: Disaster Prevention and Management, ISSN 0965-3562, E-ISSN 1758-6100, Vol. 20, no 3, p. 281-293Article in journal (Refereed) Published
Resource type
Text
Abstract [en]

Purpose - This paper aims to develop a theoretical understanding of how multiple crisis experience affects preparedness issues, and how the learning potential of municipal crisis experience can be developed. The focus is on municipal decision-makers. Design/methodology/approach - Two group interviews were conducted with a total of 13 municipal Chief Officers and Politicians. Data were analysed by a grounded theory approach. Findings - A theoretical model is presented, which includes both managers' views on their experiences related to preparedness and how development/revision of crisis can be explained. Experiences are not entirely positive or negative. Managers have developed a good preparedness in some aspects but they are also conscious about shortcomings in their preparedness. The model includes: level one, primary assessments, including strengths and limitations; and level two, reflection, where difficult choices and dilemmas faced are recalled, and future concerns are expressed. Research limitations/implications - The sample is small and range of experience is limited, since both municipalities studied have been fairly successful in their crisis management. Practical implications - The findings can be used to develop evaluation and application of crisis experience by individuals and in the crisis management system, and to develop exercises. Originality/value - The empirical data resulting from this study show the complexity in crisis experience, the need for better evaluation and the value of group reflection in evaluation.

Place, publisher, year, edition, pages
2011. Vol. 20, no 3, p. 281-293
Keywords [en]
Crisis experience, Crisis management, Reflection, Focus groups, Leaders, Individual behaviour, Sweden
National Category
Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-40643DOI: 10.1108/09653561111141727ISI: 000293668000005OAI: oai:DiVA.org:kau-40643DiVA, id: diva2:905431
Available from: 2016-02-22 Created: 2016-02-22 Last updated: 2018-09-04Bibliographically approved
In thesis
1. Crisis management: Psychological challenges for leaders
Open this publication in new window or tab >>Crisis management: Psychological challenges for leaders
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

“I have my daily duties and then there are the crisis and risk issues in a kind of sideline track /.../ this area tends to be postponed until the summer when we have more time to address it.”

This quotation is from an interview with a Swedish municipal leader. It suggests that everyday work and crisis management are seen as separate tasks. Other leaders, however, see crisis management as part of their regular duties and as integrated with their personal values. It is of interest how municipal leaders perceive crisis management as they will react and act on their perception.

This thesis aims to gain knowledge about how leaders at the municipal level, holding the role as crisis manager, perceive and experience crisis management in the preparedness, acute, and post-crisis phases.

The thesis demonstrates that psychological theories and concepts, especially motivational factors, are of importance for understanding the municipal leaders’ perceptions of their role as crisis manager as well as their challenges, and provides knowledge of value to crisis management development. 

Abstract [en]

The purpose of this thesis is to gain knowledge about how leaders holding the role as crisis manager at the Swedish municipal level perceive and experience crisis management in different phases.

The thesis comprises four papers (Papers I-IV) based on empirical data. The sample consisted of relevant municipal leaders. Paper I, Paper II, and Paper IV were based on qualitative methods of data collection and analysis, and Paper III on quantitative data. Paper I presents a theoretical model that highlights the complex evaluations underlying managers´ decisions and actions in real-life crisis situations. Paper II contributes further knowledge on how to improve evaluation and thus how learning from crisis experience can be developed. In particular, the importance of  evaluation and the value of group reflection in evaluation are demonstrated. Additionally, Paper II identifies motivational aspects during an event. In Paper III perceived preparedness is analysed in terms of three aspects: perceived municipal preparedness, perceived individual preparedness and motivation. These aspects are explained by different psychological theories and concepts and may serve to understand the driving forces for motivation to work with and to develop crisis preparedness. Paper IV focuses on motivation for preparedness efforts and contributes a model demonstrating the close links between different motivational factors and how these influence one another, as well as emphasizing the central role of experience and the strong role of personal factors in both supporting and diminishing motivation.

In sum, this thesis demonstrates how psychological theories and concepts are important for understanding the municipal leaders’ perceptions of their role as crisis managers. In addition, the knowledge gained in this thesis can be useful for promoting crisis preparedness.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2018. p. 66
Series
Karlstad University Studies, ISSN 1403-8099 ; 2018:38
Keywords
crisis, crisis management, crisis preparedness, leadership, learning, motivation, municipal, psychology
National Category
Psychology
Research subject
Psychology
Identifiers
urn:nbn:se:kau:diva-68979 (URN)978-91-7063-873-2 (ISBN)978-91-7063-968-5 (ISBN)
Public defence
2018-11-16, 11D121, Andersalen, Karlstad, 10:00 (Swedish)
Opponent
Supervisors
Available from: 2018-10-31 Created: 2018-09-04 Last updated: 2018-10-31Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Hede, Susanne

Search in DiVA

By author/editor
Hede, Susanne
By organisation
Karlstad University
In the same journal
Disaster Prevention and Management
Psychology

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 59 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf