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Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective
Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Handelshögskolan (from 2013).ORCID-id: 0000-0002-4468-7524
Linköpings universitet.
Linköpings universitet.
2015 (Engelska)Ingår i: Electronic Government: 14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 -- September 2, 2015, Proceedings / [ed] Efthimios Tambouris, Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Konstantinos Tarabanis, Mila Gascó, Bram Klievink, Ida Lindgren, Peter Parycek, Cham: Springer, 2015, Vol. 9248, s. 183-196Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.

Ort, förlag, år, upplaga, sidor
Cham: Springer, 2015. Vol. 9248, s. 183-196
Serie
Lecture Notes in Computer Science, ISSN 0302-9743 ; 9248
Nyckelord [en]
Public e-service, Inter-organizational, IO e-service development, IO dimension, Government, IS development
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-38065DOI: 10.1007/978-3-319-22479-4_14ISI: 000362426900014ISBN: 978-3-319-22479-4 (tryckt)OAI: oai:DiVA.org:kau-38065DiVA, id: diva2:857391
Konferens
14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece
Tillgänglig från: 2015-09-29 Skapad: 2015-09-29 Senast uppdaterad: 2019-11-11Bibliografiskt granskad

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Christiansson, Marie-Therese

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