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What Would It Take for You to Tell Your Secrets to a Cloud?: Studying decision factors when disclosing information to cloud services
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för HumanIT. (HumanIT, PriSec)ORCID-id: 0000-0002-0101-2498
(PriSec)ORCID-id: 0000-0001-8102-8168
2014 (Engelska)Ingår i: Secure IT Systems: 19th Nordic Conference, NordSec 2014, Tromsø, Norway, October 15-17, 2014, Proceedings, Springer, 2014, Vol. 8788, s. 129-145Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

We investigate the end users’ behaviours and attitudes with regards to the control they place in the personal information that they disclose to cloud storage services. Three controlled experiments were carried out to study the influence in users’ decisions to retain or surrender control over their personal information depending on different factors. The results of these experiments reveal, among other things, the users’ willingness to surrender control over personal information that is perceived as non-sensitive in exchange for valuable rewards, and that users would value the possibility of knowing and controlling the parties who are granted access to their data in the cloud. Based on the results from the experiments we provide implications for the design of end-user tools that can promote transparency and accountability in cloud computing environments.

Ort, förlag, år, upplaga, sidor
Springer, 2014. Vol. 8788, s. 129-145
Nyckelord [en]
Cloud computing mental models HCI UX privacy security accountability transparency psychology information control
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Datavetenskap; Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-35854DOI: 10.1007/978-3-319-11599-3_8ISBN: 978-3-319-11599-3 (tryckt)OAI: oai:DiVA.org:kau-35854DiVA, id: diva2:805365
Konferens
Nordic Conference on Secure IT Systems
Forskningsfinansiär
EU, FP7, Sjunde ramprogrammet, 317550Tillgänglig från: 2015-04-15 Skapad: 2015-04-15 Senast uppdaterad: 2017-12-06Bibliografiskt granskad
Ingår i avhandling
1. Designing for Usable Privacy and Transparency in Digital Transactions
Öppna denna publikation i ny flik eller fönster >>Designing for Usable Privacy and Transparency in Digital Transactions
2015 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Alternativ titel[en]
Designing for Usable Privacy and Transparency in Digital Transactions : Exploring and enhancing the usability and user experience aspects of selected privacy and transparency technologies
Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the informationagreementfulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstads universitet, 2015. s. 96
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2015:30
Nyckelord
Usable privacy, usable transparency, usability, user experience, mental models, mobile devices, digital transactions, e-commerce, user interfaces
Nationell ämneskategori
Datorsystem Mänsklig interaktion med IKT
Forskningsämne
Informatik; Datavetenskap
Identifikatorer
urn:nbn:se:kau:diva-35921 (URN)978-91-7063-646-2 (ISBN)
Disputation
2015-06-10, 1 B364, Karlstads universitet, Karlstad, 09:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2015-05-21 Skapad: 2015-04-27 Senast uppdaterad: 2018-06-04Bibliografiskt granskad

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Angulo, JulioWästlund, ErikJohan, Högberg

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Angulo, JulioWästlund, ErikJohan, Högberg
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Avdelningen för informatik och projektledningCentrum för HumanIT
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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