Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
“WTH..!?!” Experiences, reactions, and expectations related to online privacy panic situations
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för HumanIT. (HumanIT, PriSec)ORCID-id: 0000-0002-0101-2498
Google.
2019 (engelsk)Inngår i: SOUPS 2015: Proceedings of the 11th Symposium on Usable Privacy and Security, USENIX Association , 2019, s. 19-38Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

There are moments in which users might find themselves experiencing feelings of panic with the realization that their privacy or personal information on the Internet might be at risk. We present an exploratory study on common experiences of online privacy-related panic and on users' reactions to frequently occurring privacy incidents. By using the metaphor of a privacy panic button, we also gather users' expectations on the type of help that they would like to obtain in such situations. Through user interviews (n = 16) and a survey (n = 549), we identify 18 scenarios of privacy panic situations. We ranked these scenarios according to their frequency of occurrence and to the concerns of users to become victims of these incidents. We explore users' underlying worries of falling pray for these incidents and other contextual factors common to privacy panic experiences. Based on our findings we present implications for the design of a help system for users experiencing privacy panic situations.

sted, utgiver, år, opplag, sider
USENIX Association , 2019. s. 19-38
HSV kategori
Forskningsprogram
Datavetenskap; Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-35838ISBN: 9781931971249 (tryckt)OAI: oai:DiVA.org:kau-35838DiVA, id: diva2:805363
Konferanse
11th Symposium on Usable Privacy and Security, SOUPS 2015; Ottawa; Canada; 22 July 2015 through 24 July
Merknad

Detta paper var publicerat som manuskript i Angelos doktorsavhandling Designing for Usable Privacy and Transparency in Digital Transactions (2015)

Tilgjengelig fra: 2015-04-15 Laget: 2015-04-15 Sist oppdatert: 2019-12-13bibliografisk kontrollert
Inngår i avhandling
1. Designing for Usable Privacy and Transparency in Digital Transactions
Åpne denne publikasjonen i ny fane eller vindu >>Designing for Usable Privacy and Transparency in Digital Transactions
2015 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Alternativ tittel[en]
Designing for Usable Privacy and Transparency in Digital Transactions : Exploring and enhancing the usability and user experience aspects of selected privacy and transparency technologies
Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the informationagreementfulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

sted, utgiver, år, opplag, sider
Karlstad: Karlstads universitet, 2015. s. 96
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2015:30
Emneord
Usable privacy, usable transparency, usability, user experience, mental models, mobile devices, digital transactions, e-commerce, user interfaces
HSV kategori
Forskningsprogram
Informatik; Datavetenskap
Identifikatorer
urn:nbn:se:kau:diva-35921 (URN)978-91-7063-646-2 (ISBN)
Disputas
2015-06-10, 1 B364, Karlstads universitet, Karlstad, 09:00 (engelsk)
Opponent
Veileder
Merknad

Paper 8 ingick som manuskript i avhandlingen, nu publicerad.

Tilgjengelig fra: 2015-05-21 Laget: 2015-04-27 Sist oppdatert: 2019-12-13bibliografisk kontrollert

Open Access i DiVA

PrivacyPanic-SOUPS(1251 kB)35 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 1251 kBChecksum SHA-512
a1b05bea18539dc0ab053018b020c4a5488ccc975c4e7161b2f6bcada47297031f20a1bd7e33223ecab54dd37714490ca10a3ce86fe5aba25def0518b5804a84
Type fulltextMimetype application/pdf

Personposter BETA

Angulo, Julio

Søk i DiVA

Av forfatter/redaktør
Angulo, Julio
Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 35 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

isbn
urn-nbn

Altmetric

isbn
urn-nbn
Totalt: 353 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf