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“WTH..!?!” Experiences, reactions, and expectations related to online privacy panic situations
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för HumanIT. (HumanIT, PriSec)ORCID-id: 0000-0002-0101-2498
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(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Datavetenskap; Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-35838OAI: oai:DiVA.org:kau-35838DiVA, id: diva2:805363
Tillgänglig från: 2015-04-15 Skapad: 2015-04-15 Senast uppdaterad: 2017-12-12Bibliografiskt granskad
Ingår i avhandling
1. Designing for Usable Privacy and Transparency in Digital Transactions
Öppna denna publikation i ny flik eller fönster >>Designing for Usable Privacy and Transparency in Digital Transactions
2015 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Alternativ titel[en]
Designing for Usable Privacy and Transparency in Digital Transactions : Exploring and enhancing the usability and user experience aspects of selected privacy and transparency technologies
Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the informationagreementfulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstads universitet, 2015. s. 96
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2015:30
Nyckelord
Usable privacy, usable transparency, usability, user experience, mental models, mobile devices, digital transactions, e-commerce, user interfaces
Nationell ämneskategori
Datorsystem Mänsklig interaktion med IKT
Forskningsämne
Informatik; Datavetenskap
Identifikatorer
urn:nbn:se:kau:diva-35921 (URN)978-91-7063-646-2 (ISBN)
Disputation
2015-06-10, 1 B364, Karlstads universitet, Karlstad, 09:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2015-05-21 Skapad: 2015-04-27 Senast uppdaterad: 2018-06-04Bibliografiskt granskad

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