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“WTH..!?!” Experiences, reactions, and expectations related to online privacy panic situations
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT. (HumanIT, PriSec)ORCID iD: 0000-0002-0101-2498
Google.
2019 (English)In: SOUPS 2015: Proceedings of the 11th Symposium on Usable Privacy and Security, USENIX Association , 2019, p. 19-38Conference paper, Published paper (Refereed)
Abstract [en]

There are moments in which users might find themselves experiencing feelings of panic with the realization that their privacy or personal information on the Internet might be at risk. We present an exploratory study on common experiences of online privacy-related panic and on users' reactions to frequently occurring privacy incidents. By using the metaphor of a privacy panic button, we also gather users' expectations on the type of help that they would like to obtain in such situations. Through user interviews (n = 16) and a survey (n = 549), we identify 18 scenarios of privacy panic situations. We ranked these scenarios according to their frequency of occurrence and to the concerns of users to become victims of these incidents. We explore users' underlying worries of falling pray for these incidents and other contextual factors common to privacy panic experiences. Based on our findings we present implications for the design of a help system for users experiencing privacy panic situations.

Place, publisher, year, edition, pages
USENIX Association , 2019. p. 19-38
National Category
Information Systems, Social aspects
Research subject
Computer Science; Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-35838ISBN: 9781931971249 (print)OAI: oai:DiVA.org:kau-35838DiVA, id: diva2:805363
Conference
11th Symposium on Usable Privacy and Security, SOUPS 2015; Ottawa; Canada; 22 July 2015 through 24 July
Note

Detta paper var publicerat som manuskript i Angelos doktorsavhandling Designing for Usable Privacy and Transparency in Digital Transactions (2015)

Available from: 2015-04-15 Created: 2015-04-15 Last updated: 2019-12-13Bibliographically approved
In thesis
1. Designing for Usable Privacy and Transparency in Digital Transactions
Open this publication in new window or tab >>Designing for Usable Privacy and Transparency in Digital Transactions
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[en]
Designing for Usable Privacy and Transparency in Digital Transactions : Exploring and enhancing the usability and user experience aspects of selected privacy and transparency technologies
Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Abstract [en]

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals.

The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the informationagreementfulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2015. p. 96
Series
Karlstad University Studies, ISSN 1403-8099 ; 2015:30
Keywords
Usable privacy, usable transparency, usability, user experience, mental models, mobile devices, digital transactions, e-commerce, user interfaces
National Category
Computer Systems Human Aspects of ICT
Research subject
Information Systems; Computer Science
Identifiers
urn:nbn:se:kau:diva-35921 (URN)978-91-7063-646-2 (ISBN)
Public defence
2015-06-10, 1 B364, Karlstads universitet, Karlstad, 09:00 (English)
Opponent
Supervisors
Note

Paper 8 ingick som manuskript i avhandlingen, nu publicerad.

Available from: 2015-05-21 Created: 2015-04-27 Last updated: 2019-12-13Bibliographically approved

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PrivacyPanic-SOUPS(1251 kB)35 downloads
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Angulo, Julio

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