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Customer-Support Service from a Relationship Perspective: Best Practice for Telecom
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0003-2705-0836
2013 (English)In: Management Research and Practice Journal (MRP), ISSN 2067-2462, Vol. 5, no 2, p. 5-21Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Bucharest: Faculty of management, Academy of Economic Studies , 2013. Vol. 5, no 2, p. 5-21
Keywords [en]
Customer-Support Service, Customer Relationships, Active and Passive Customers
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-27429OAI: oai:DiVA.org:kau-27429DiVA, id: diva2:624001
Available from: 2013-05-29 Created: 2013-05-29 Last updated: 2020-04-02Bibliographically approved

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http://mrp.ase.ro/no52/f1.pdf

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Roos, IngerLöfgren, MartinEdvardsson, Bo

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