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The Role of Quality Function Deployment in the Quality Movement
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
1997 (English)In: the Third Annual International QFD Symposium, Vol. 1 (Eds, Gustafsson, A., Bergman, B. and Ekdahl, F.) IKP/Quality Technology and Management, LinköpingArticle in journal (Refereed)
Abstract [en]

Finding Customer or Consumer wants and needs and converting these into products was early identified by Shewhart as a key issue for the manufacturing of products. A systematic technique supporting this process is Quality Function Deployment (QFD). In this paper we shall study the relations between QFD and the Quality Movement as initiated by Shewhart in the twenties, continued via the teachings of Deming and others and now widespread in industry and in society at large. We will also discuss in this paper the current use of QFD, especially the environments in which it has been used so far. Some comments concerning its future will also be given

Place, publisher, year, edition, pages
1997.
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Business Administration
Research subject
Business Administration
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URN: urn:nbn:se:kau:diva-24746OAI: oai:DiVA.org:kau-24746DiVA, id: diva2:598517
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-12-11

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