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ISD Activities and Their Suitability for Outsourcing - A Literature Review
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
2007 (English)Conference paper, Published paper (Refereed)
Abstract [en]

With the introduction of Information Technology (IT) it has become easier for firms to co-operate globally. A result of this globalization is the growth of outsourcing of ISD activities. Through outsourcing of ISD the complexity of managing the ISD process increases, which motivates research enhancing the understanding of the conditions that are critical during ISD outsourcing. The research questions addressed in the paper are: Which ISD activities are contracted in onshoring and offshoring? and How does the nature (complex versus simple) of ISD activities suit outsourcing? To answer the research questions, a literature review on ISD/IS outsourcing has been conducted.



From the literature review I found that ISD activities relating to the ISD phase of systems design are contracted within both onshoring and offshoring. However, construction activities, such as software coding and software testing, are commonly contracted with far distant IT-suppliers. Another finding is that the content of the ISD process determines the suitability for outsourcing. The literature review shows that the ISD activities suitable for outsourcing are the ones that can be structured into individual modules, are perceived as routine work and are not dependent on knowledge of the firm. From the literature review it was also found that ISD activities relating to construction, operation and maintenance management often satisfy these requirements. Additionally, it was found that the more unstructured the ISD activities are the more important the use of a common ISD methodology becomes. One contribution from the review is that research on outsourcing the ISD process demands specification of the specific case of outsourcing and the type of ISD activity included in the contractual agreement. Depending on the specific case of ISD outsourcing and the type of ISD activity contracted, the level of resources needed for the management of the ISD process and the clientIT-supplier relationship varies.

Place, publisher, year, edition, pages
Academic Conferences Limited , 2007.
Keywords [en]
information systems development, outsourcing, onshoring, offshoring
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-20585OAI: oai:DiVA.org:kau-20585DiVA, id: diva2:594250
Conference
Proceedings of the 1st European Conference on Information Management and Evaluation (ECIME 2007), 20-21 September 2007, Montpellier, France
Note

Distrubution: http://www.academic-conferences.org/

Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2018-01-11

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