Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Confessing for Quality
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0002-2982-9651
2005 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

Most TQM work being done today is influenced, directly or indirectly, by standardized quality models. The present paper focuses on the work with strategic development based on the SIQ model for Performance Excellence at a Swedish public-sector organization, which we label the Authority. Theoretically, we take our standpoint in Foucaults concept of disciplinary power. In the case description, we focus upon the management team of one of the Authoritys 10 regions. Initially, managers were very little affected by the SIQ model. But toward the end of our study, it began to seem as though the organization has been objectified by the model, that a new management subjectivity was emergent as an effect of using the model, and that managers were being normalized by it. We demonstrate that the discourses of quality function as disciplinary technologies when used to develop organizations.

Place, publisher, year, edition, pages
2005.
Keywords [en]
Organization studies, Foucault, Disciplinary power, Quality models, TQM
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-17810OAI: oai:DiVA.org:kau-17810DiVA, id: diva2:591425
Conference
Academy of Management Meeting, Honolulu, Hawaii, USA
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2014-10-13

Open Access in DiVA

No full text in DiVA

Authority records

Skålén, Per

Search in DiVA

By author/editor
Skålén, Per
By organisation
The Service and Market Oriented Transport Research GroupService Research CenterDepartment of Business Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 124 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf