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From paper to practice: Asking and responding to a standardized question item in performance appraisal interviews
Institutionen för Nordiska Språk, Uppsala universitet.
Karlstad University, Faculty of Arts and Education.ORCID iD: 0000-0002-7286-1577
2014 (English)In: Pragmatics and Society, ISSN 1878-9714, E-ISSN 1878-9722, Vol. 5, no 2, p. 165-190Article in journal (Refereed) Published
Abstract [en]

This paper examines how a standardized question is launched and received in a corpus of performance appraisal interviews, with a focus on how pre-formulated questions are translated into interaction. Using conversation analysis, we demonstrate that the same question becomes many different actions in practice. Prefaces as well as prosodic and lexical alterations make relevant different responses, and as such, the question can be recruited to initiate diverse interactional projects such as assessments and other socially delicate activities. As a consequence, goals of uniformity and standardization may be subverted. The interactional adaptations further evidence the strength of recipient design as reformulations also result in more fitted and personalized answers. Our study contributes to the understanding of standardization versus interactionalization, and points to the strong interrelationship between question design and the fitting of response options.

Place, publisher, year, edition, pages
John Benjamins Publishing Company, 2014. Vol. 5, no 2, p. 165-190
National Category
Languages and Literature
Research subject
English
Identifiers
URN: urn:nbn:se:kau:diva-13239DOI: 10.1075/ps.5.2.01nyrISI: 000342729900001OAI: oai:DiVA.org:kau-13239DiVA, id: diva2:525148
Available from: 2012-05-07 Created: 2012-05-07 Last updated: 2017-12-07Bibliographically approved

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Sandlund, Erica

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  • apa
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More styles
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf