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Towards an Understanding of User Involvement Contribution to the Design of Mobile Telecommunications Services
Ecole de Mines, Paris, France.
2The Fenix Program at Stockholm School of Economics; Telia Mobil AB, Karlstad.ORCID-id: 0000-0002-7653-5226
2002 (Engelska)Ingår i: The 9th International Product Development Management Conference, May 27-28, 2002, Sophia Antipolis, France, 2002, s. 497-511Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Previous research into user involvement in service innovation has found that the effective contribution of users might be minor, since users ’ ideas are generally non-feasible. We have assumed that this might have to do with the way ideas were processed by the company, i.e. the idea selection process. We have therefore proposed and tested a new way of utilising the users ’ ideas, called generative model revision. This new approach has unveiled new potential contributions through user involvement. While previous approaches in user involvement have been directed at gaining rather short-term returns, the new approach advocated in the paper has a longer horizon, and is more focused on reframing the companies ’ businesses. The proposed approach is complementary rather than exclusive to the existing ones.

Ort, förlag, år, upplaga, sidor
Sophia Antipolis, France, 2002. s. 497-511
Nationell ämneskategori
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:kau:diva-13004OAI: oai:DiVA.org:kau-13004DiVA, id: diva2:516320
Konferens
Proceedings of the 9th Int. Product Devt. Mgt. Conf., Sophia Antipolis, France, 27th-28th May 2002
Anmärkning

Awarded best runner up paper

Tillgänglig från: 2012-04-17 Skapad: 2012-04-17 Senast uppdaterad: 2017-12-06Bibliografiskt granskad

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http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.199.8677&rep=rep1&type=pdf

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Magnusson, Peter R

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Magnusson, Peter R
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