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Service Systems as a Foundation for Resource Integration and Value Co-creation
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi.ORCID-id: 0000-0003-2705-0836
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för företagsekonomi. Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning.ORCID-id: 0000-0002-2982-9651
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Centrum för tjänsteforskning. Norway.ORCID-id: 0000-0002-5605-9285
2012 (engelsk)Inngår i: Toward a Better Understanding of the Role of Value in Markets and Marketing: Special Issue / [ed] Naresh K. Malhotra, Stephen L. Vargo, Robert F. Lusch, Emerald Group Publishing Limited, 2012, Vol. 9, s. 79-126Kapittel i bok, del av antologi (Fagfellevurdert)
Abstract [en]

Purpose - The aim is to introduce a sociological perspective on resource integration and value co-creation into service research using a service systems approach. Methodology/approach - Conceptual and a case study of the service system a Telecom Equipment and Service Provider is embedded in is reported. Findings - The service practice of the service system is framed by social structures of signification, legitimation, and domination. However, the practice is also independent of the structures since it is embedded in and shapes the structural realm. Research implications and limitations - Drawing on structuration and practice theory, the chapter offers a new framework describing how social and service structures and practices can inform and reveal mechanisms of service system dynamics. Based on the framework, three propositions are developed focusing on the mechanisms of resource integration and value co-creation. The implications need to be generalized in future research by studying other empirical contexts. Practical implications - The chapter provides some tentative guidelines on how organizations can design service systems that enable and support customers and other actors in their resource integration and value co-creation processes by paying attention to social structures and forces and not only resources as such. Originality - The chapter explicates how social structures have implications for value co-creation and resource integration in service system. It makes systematic use of structuration and practice theory to understand the social dimensions of service systems. A distinction between intended and realized resource integration is made.

sted, utgiver, år, opplag, sider
Emerald Group Publishing Limited, 2012. Vol. 9, s. 79-126
Serie
Review of Marketing Research, ISSN 1548-6435 ; 9
Emneord [en]
resource integration, service system, social system, social structure, value co-creation
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:kau:diva-12933DOI: 10.1108/S1548-6435(2012)0000009008ISI: 000318400600005ISBN: 978-1-78052-912-7 (tryckt)OAI: oai:DiVA.org:kau-12933DiVA, id: diva2:515898
Konferanse
Naples Forum on Service, University of Naples, Capri, Italy, June 14-17
Tilgjengelig fra: 2012-04-16 Laget: 2012-04-16 Sist oppdatert: 2016-08-16bibliografisk kontrollert

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