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Improving Potential Customers Predictions of Future Satisfaction with a Service Defocusing the Focusing Illusion
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.ORCID iD: 0000-0002-7006-9906
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
2009 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2009.
National Category
Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-11111OAI: oai:DiVA.org:kau-11111DiVA, id: diva2:494677
Conference
Paper presented at the 11th International Research Symposium on Service Excellence in Management (QUIS 11th, Wolfsburg, 11-14 June 2009)
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2015-01-29Bibliographically approved

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Pedersen, ToreKristensson, PerFriman, Margareta

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