Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Enterprise Systems in a Service Science Context
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
2010 (English)In: / [ed] Song, W.W., Xu, S., Wojtkowski W., Wan, C., Zhong, Y., Wojtkowski W., Wojtkowski, G. & Linger, H. (Eds.), New York: Springer , 2010Conference paper, Published paper (Refereed)
Abstract

By enterprise systems we here refer to large integrated standard application packages that fully cover the provision of information required in a company. They are made up of extensive administrative solutions for management accounting, human resource management, production, logistics and sales control. Most of the enterprise systems on the market have traditionally been designed with a focus on manufacturing companies; but during the last years the supply of various enterprise systems for service oriented business organizations has gradually increased. This fact raises the issue to study enterprise systems from a service management perspective. Service Science is an emerging discipline that studies value creation through services from technical, behavioural and social perspectives. Within service science it is therefore possible to use and apply a wide spectrum of engineering tools for development of business services in organizations. In this sense, enterprise systems represent an efficient tool for service innovations. The research interest in this paper is focused on how we can study enterprise systems in a service science context.



The paper is presented at the following scientific conferences:



1. The 18th International Conference on Information Systems Development, ISD 2009, 16-19 September, 2008, Nanchang, China



2. The Second Workshop on Enterprise Systems - "Affärssystem", 21 November 2008, The Swedish Academy of Enterprise Systems Research and Department of Management and Engineering, Linköping University, Sweden

Place, publisher, year, edition, pages
New York: Springer , 2010.
Keywords [en]
enterprise systems, service science, IT artifacts, business reshaping, life cycles, method support, levels of change
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-11107ISBN: 9781441972057 (print)OAI: oai:DiVA.org:kau-11107DiVA, id: diva2:494673
Conference
Information Systems Development: Asian Experiences, Proceedings of the 18th International Conference on Information Systems Development, ISD 2009, 16-19 September, 2009, Nanchang, China, Chapter 2
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2018-01-12Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records BETA

Nilsson, Anders G.

Search in DiVA

By author/editor
Nilsson, Anders G.
By organisation
Department of Information Systems and Project Management
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 26 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf