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The service excellence and innovation model: lessons from IKEA and other service frontiers
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
2011 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, no 5, p. 535-551Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Routledge, 2011. Vol. 22, no 5, p. 535-551
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Business Administration Psychology Work Sciences Religious Studies
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Business Administration; Psychology; Working Life Science; Religious Studies and Theology
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URN: urn:nbn:se:kau:diva-10901ISI: 000291091300004OAI: oai:DiVA.org:kau-10901DiVA, id: diva2:494460
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2017-12-07Bibliographically approved

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Edvardsson, BoEnquist, Bo

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