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Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2887-2463
Inland Norway University of Applied Sciences, Norway.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-2705-0836
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Inland Norway University of Applied Sciences, Norway.ORCID iD: 0000-0002-5605-9285
2023 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To address this limitation, the paper uses a theory synthesis to clarify service-related key concepts and develop four premises that position PSL as an ecosystemic framework. These premises 1) position PSL as a mid-range theoretical framework, 2) propose the service ecosystem as an analytical framework, 3) define service (not services) as the basis for PSL, and 4) acknowledge the mediating role of the public service organization in value co-creation. Research directions guide the future development of PSL.

Place, publisher, year, edition, pages
Routledge, 2023.
Keywords [en]
Public service logic, service logic, service-dominant logic, service ecosystem, theory synthesis
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-96225DOI: 10.1080/14719037.2023.2229836ISI: 001019899000001Scopus ID: 2-s2.0-85163792260OAI: oai:DiVA.org:kau-96225DiVA, id: diva2:1786085
Available from: 2023-08-07 Created: 2023-08-07 Last updated: 2023-08-09Bibliographically approved

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Trischler, JakobEdvardsson, BoTronvoll, Bård

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Citation style
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