Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Defining and Framing Service Management
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Inland Norway University of Applied Sciences, Norway.ORCID iD: 0000-0002-5605-9285
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-2705-0836
2022 (English)In: The Palgrave Handbook of Service Management / [ed] Bo Edvardsson, Bård Tronvoll, Palgrave Macmillan, 2022, 1st, p. 19-33Chapter in book (Other academic)
Abstract [en]

Service management is an academic discipline, a concept, and a practice, making it critical to define and illustrate. The core of service management is to carry out meaningful and vital tasks, solving problems, and realizing outcomes of value for customers, firms, and other engaged actors. Service management is focused on actor-driven processes and outcomes, organized in service ecosystems and shaped by available resources, norms, rules, and habits and defined as: “a set of competencies available for actors in the ecosystem, enabling and realizing value creation through service.” This emphasizes the crucial role of actors and their competencies for service provision, including creating value for themselves and others. Nevertheless, service management is about “getting things done”: realizing value outcomes by managing the necessary supporting prerequisites, structures, competencies, and resources.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2022, 1st. p. 19-33
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-94923DOI: 10.1007/978-3-030-91828-6_2Scopus ID: 2-s2.0-85159389597ISBN: 978-3-030-91827-9 (print)ISBN: 978-3-030-91828-6 (electronic)OAI: oai:DiVA.org:kau-94923DiVA, id: diva2:1765702
Available from: 2023-06-12 Created: 2023-06-12 Last updated: 2023-06-19Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Tronvoll, BårdEdvardsson, Bo

Search in DiVA

By author/editor
Tronvoll, BårdEdvardsson, Bo
By organisation
Service Research Center (from 2013)
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 102 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf