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The Influence of Collaborative Judgement on Customer’s Service Recovery Experience
Arsenovic, Jasenko
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
ORCID iD:
0000-0003-0582-3324
Edvardsson, Bo
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
ORCID iD:
0000-0003-2705-0836
Tronvoll, Bård
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
ORCID iD:
0000-0002-5605-9285
Gruber, Thorsten
2020 (English)
Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
2020.
National Category
Economics and Business
Identifiers
URN:
urn:nbn:se:kau:diva-82827
OAI: oai:DiVA.org:kau-82827
DiVA, id:
diva2:1528567
Conference
ServSig - American Marketing Association International Service Research Conference at University of Brisbane, Australia, July 9-12.
Available from:
2021-02-16
Created:
2021-02-16
Last updated:
2021-04-16
Bibliographically approved
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No full text in DiVA
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Arsenovic, Jasenko
Edvardsson, Bo
Tronvoll, Bård
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Edvardsson, Bo
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