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Conceal or Reveal: (non)disclosure choices in online information sharing
Tel Aviv University, Israel.
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).ORCID iD: 0000-0001-7384-4552
Northumbria University, UK.
Tel Aviv University, Israel.
2024 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001Article in journal (Refereed) Epub ahead of print
Abstract [en]

People typically enhance their online personas by sharing favourable personal information.Nevertheless, sharing of unfavourable information about oneself still occurs and is essential insome online contexts (e.g. allowing negative reviews). It remains unclear why people revealpotentially damaging information. We conducted an online experiment (N=462) to explore theeffects of feedback properties and individual characteristics on online information sharing in twocontexts (social and socioeconomic) where personal ratings are essential. We allowed users toconceal their personal rating if it dropped below a threshold. The context was the primarydeterminant of the threshold users chose. Control availability and feedback content triggeredadditional considerations and caused some users to change their (non)disclosure choices.However, many users relied on their priors (experience, assumptions) rather than on newinformation. Ourfindings show how people may fail to identify the impact of nondisclosure, whichmay signal undesirable information to others. Thesefindings challenge the reliance on holdingusers solely accountable for their‘informedness’vis-à-vis disclosure of their personal information.

Place, publisher, year, edition, pages
Taylor & Francis, 2024.
Keywords [en]
(Non)disclosure, feedback, self-presentation, decision-making, controls, sharingeconomy
National Category
Human Computer Interaction
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:kau:diva-80101DOI: 10.1080/0144929X.2024.2304613ISI: 001152057400001Scopus ID: 2-s2.0-85183856429OAI: oai:DiVA.org:kau-80101DiVA, id: diva2:1464688
Funder
EU, Horizon 2020, 675730
Note

This paper was previously included as a manuscript entitled "Conceal or reveal: Determinants of Disclosure Behavior and Self-Presentation in Online Information Sharing" in the doctoral thesis entitled "Homo Varius: Investigating Intrinsic and Extrinsic Determinants to Explain Online Privacy Decisions" KUS 2020:29.

Available from: 2020-09-07 Created: 2020-09-07 Last updated: 2024-07-09Bibliographically approved
In thesis
1. Homo Varius: Investigating Intrinsic and Extrinsic Determinants to Explain Online Privacy Decisions
Open this publication in new window or tab >>Homo Varius: Investigating Intrinsic and Extrinsic Determinants to Explain Online Privacy Decisions
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

When people interact with others, they control how much personal information they reveal, and, hence, make decisions about their privacy. Similarly, in online settings, they decide how much personal information they expose. However, online, their decisions might have greater consequences because of the persistent nature of disclosed information and technological complexities. Hence, technologies should provide people with comprehensive knowledge, enabling informed choices, and reducing privacy risks. Nevertheless, little is known about the interplay of the different factors that influence people's privacy choices. Sometimes, people over-disclose their personal information despite their privacy concerns, presumably relying on fast thinking of homo heuristicus. Yet, it is common to expect that people's decisions should result in more "rational" outcomes; this may decrease privacy risks - here, bringing to the forefront thinking of homo economicus.  This thesis presents insights into the understanding of online privacy decisions. Through a series of studies, we investigate the many factors that influence privacy-related attitudes and behaviors. Our work examines the interaction of the intrinsic (e.g., personality) and extrinsic (e.g., visual design of a privacy interface) determinants of online choices (e.g., disclosure). Overall, we demonstrate the complexity of human decisions in the context of online privacy, suggesting that people's choices are context-dependent and the borders between decisions of the homo heuristicus and economicus are blurry. Thus, we conclude that it is homo varius that can make privacy-aware choices by switching between rational calculations and heuristical thinking, depending on the interplay of different intrinsic and extrinsic determinants. This work provides a knowledge base for future studies investigating privacy decisions. Further, it contributes insights for privacy practitioners (e.g., designers) that may help improve current privacy designs.

Abstract [en]

When people interact with others, they control how much personal information they reveal, and, hence, they decide about their privacy. Similarly, in online settings, they decide how much personal information they expose. Sometimes, people tend to over-disclose personal information despite their privacy concerns, exposing themselves to potential risks. Hence, technologies should ensure that people understand their actions' potential negative consequences and encourage them to act according to their beliefs. Building such technologies requires an in-depth understanding of the decision-making processes. This thesis investigates the many factors that influence such processes. Particularly, it examines the interaction of the intrinsic (e.g., personality) and extrinsic (e.g., visual design of a privacy interface) determinants of online choices (e.g., disclosure). Overall, this work demonstrates the complexity of online privacy decisions, suggesting that people's choices are context-dependent, and the borders between rational and heuristic thinking are blurry.  This work provides a knowledge base for future studies investigating privacy decisions. Further, it contributes insights for privacy practitioners (e.g., designers) that may improve current privacy designs.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2020. p. 48
Series
Karlstad University Studies, ISSN 1403-8099 ; 2020:29
Keywords
Privacy, Attitudes & Behavior, Decision-Making, HCI, GUI, Usability, Visual Design, Personality, Affect
National Category
Human Computer Interaction
Research subject
Computer Science
Identifiers
urn:nbn:se:kau:diva-80111 (URN)978-91-7867-150-2 (ISBN)978-91-7867-149-6 (ISBN)
Public defence
2020-10-19, 21A342, Eva Eriksson, 13:30 (English)
Opponent
Supervisors
Available from: 2020-10-02 Created: 2020-09-08 Last updated: 2020-11-04Bibliographically approved

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Kitkowska, Agnieszka

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