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A service ecosystem perspective on the diffusion of sustainability-oriented user innovations
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2887-2463
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.ORCID iD: 0000-0002-7006-9906
2020 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 116, p. 552-560Article in journal (Refereed) Published
Abstract [en]

This article conceptualizes the diffusion of user innovations from a service ecosystem perspective. With the focus on sustainable innovations, the service ecosystem is evaluated, along with other systemic innovation concepts, as a possible theoretical basis for explaining the first adoption and diffusion of user innovations. It is proposed that an ecosystem perspective contributes three assumptions that help to better understand the (non)diffusion of sustainability-oriented user innovations: (1) innovation diffusion is a multi-level and -actor phenomenon; (2) an actor-to-actor orientation integrates user innovators into the ecosystem; (3) the service perspective defines innovation diffusion as an evolving co-created process. The assumptions are translated into policy implications and future research requirements for moving towards an innovation infrastructure that considers the role and contribution of users in sustainable innovation.

Place, publisher, year, edition, pages
Elsevier, 2020. Vol. 116, p. 552-560
Keywords [en]
Diffusion, Innovation ecosystem, Service ecosystem, Sustainability, User innovation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-77556DOI: 10.1016/j.jbusres.2020.01.011ISI: 000541934200051Scopus ID: 2-s2.0-85078150558OAI: oai:DiVA.org:kau-77556DiVA, id: diva2:1426201
Funder
Vinnova, 2016-04227Available from: 2020-04-24 Created: 2020-04-24 Last updated: 2020-08-05Bibliographically approved

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Trischler, JakobJohnson, MikaelKristensson, Per

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